FAQ's
What currency are the prices do I see in the site?
All prices are in AED.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please find below detailed production times based on product availability & customization
- Custom quilts 4-6 weeks (depending on size & pattern)
- Ready-made items & shop items (fabrics, notion..etc) 3-4 days
Tracking numbers will be updated 3-5 days after your order has been SHIPPED (for GCC shipments only). If you don't have a tracking number after 7 business please email us at gourmet.quilts.ae@gmail.com.
Shipping times 3-4 days.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged (not including custom made items these are non-refundable). We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive to us and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already shipped please email us at gourmet.quilts.ae@gmail.com.
The cancelation policy does not apply to the below items:
- customized items such as quilts, quilty goodies & customized hooded towels
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at gourmet.quilts.ae@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times are as follows:
Within UAE: 3-4 business days
GCC: 8-10 business days
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to gourmet.quilts.ae@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. You can also contact us through Whatspp.